Then, switch on the button at the right of the "Customer negotiation plug-in." In the SHOPLINE Admin, go to > and select the Online Store Application tab. To use the Customer negotiation plug-in, please make sure that you have installed the "Facebook Business Extension" and that the connected Business Management Platform Account and assets are displayed correctly in the "Basic Settings" and "Ads Marketing" tabs. Install Customer negotiation plug-in Step 1 When setting up the Messenger Chat, it is recommended to use the same Facebook account used for login and setting up extensions.ġ.To add a new Facebook/ Instagram Shop feature, you can refer to this FAQ: Facebook Page Shop | Facebook Business Extension. Facebook plugins will cater differently to different Pages and account statuses.Before you start, please foll ow the Facebook Business Extension to co mplete the installation. ![]() One-on-one instant communication can improve the interaction between you and customers and increase brand loyalty. Once you have enabled Messenger Chat, customers can contact you through the Facebook Messenger icon at the bottom right of your shop. Besides integrating Facebook assets and products, you can also use "Messenger Chat" features with the new Facebook Business Extension (FBE).
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